Frequently asked questions

• Will I receive benefit points when I stay at any hotel in Prague?

  You’re entitled to a voucher with benefit points when you stay in a hotel that is participating in the At Home in Prague program.

• Where can I get a voucher with the benefit points - who will give me the voucher?

  Request your voucher on the day of your arrival at the hotel reception.

• Can points be booked in advance - say, if I have a reserved stay at the end of August?

  Yes, points can be booked in advance if you have already booked and paid for your hotel stay. However, you must contact the hotel reception.

• Can I get a voucher from the hotel even though I bought my stay as part of a package, such as via the Slevomat portal?

  If the package includes other services, you need to contact your hotel directly, as long as you fulfil the condition regarding the minimum accommodation price of CZK 800/room/night.

• How can I redeem my points?

  Points can be redeemed at on-site cash desks. Simply give them your 6-digit voucher code and the corresponding number of points will be deducted. Tour guide services must be reserved in advance.

• How can I find out how many points remain on my voucher?

  The only way to find out how many points have already been redeemed from your voucher is at the At Home in Prague helpdesk.

• Do the points remain valid until the end of summer/end of the program?

  Points are only valid for the duration of your stay, but for a maximum of 7 days for a longer stay.

• If I get a voucher at the hotel and want to use it at an attraction or sight that accepts it, do I have free entry or will I have to pay something extra?

  With the voucher, the entrance to the attraction is always fully paid. The exception is live events and private guided tours, for which you will receive a discount of CZK 200 in exchange for 1 point.

• Will I get a voucher even if I book accommodation via Booking.com or other booking portal?

  Yes, it doesn’t matter how or where the reservation is made. However, the hotel must cost at least CZK 800 per room per night.

• Can more than one person use one voucher?

  Each person will receive their own voucher with their own points that they will use throughout their stay. The voucher is not transferable.

• Am I entitled to a voucher even if I reserved the accommodation before I found out about the program?

  You are eligible for the voucher if you have booked accommodation at one of our partner hotels and you have paid at least CZK 800 per room and night. Your stay dates must fall between 1 July 2021 and 31 August 2021.

• Can the voucher hotel bill me for the issued voucher, or is the voucher free of charge?

  The voucher is always free of charge for each guest - it is included in the accommodation rate.

• Do I need to download the AHIP mobile app? If so, does everyone in my group have to have it?

  You don’t need to download the app - what's important is to have your 6-digit voucher code handy in some form. However, you can get exclusive benefits from our partners within the app.

• I am interested in redeeming points for a live event - what should I do?

  Choose a performance from our program that falls within your hotel stay dates. You also need to have your 6-digit voucher code from your hotel - you can request it by contacting the hotel reception when you book your stay or once you’ve booked and paid for it on a web portal. Then contact the AHIP helpdesk to generate a unique code for the selected performance. Next, add the tickets in your online basket, enter the unique code (code can only be redeemed once). You can now complete your purchase and pay. The unique code can also be used at selected theaters when purchasing tickets at the box office.

• I want to redeem points for a ticket for the tourist tram - where can I get a ticket?

  You can swap benefit points for a full day ticket on the tourist tram at the Tourist Information Centers at Můstek, the Old Town Hall, or the Petřín Lookout Tower. In addition, there will always be an At Home in Prague staff member aboard the tram, and you can redeem your points with them for a ticket.

• For more information see www.vprazejakodoma.cz

If You have any other questions, let us know, we are here for You every day at Helpdesk 9:00 - 17:00. Call us: +420 221 714 221, or just simply mail: vprazejakodoma@prague.eu. We wish You a pleasant stay in Prague.